Frequently Asked Questions
Is there a guarantee on insoles?
Yes, our insoles have a one year unconditional guarantee. You have one year to return the product that didn't work for you, along with the receipt. We will issue a refund or replace it with a different product.
How long does it take to process a return?
Two to four weeks
What product do you recommend for plantar fasciitis?
Our Total Support® replacement insoles work really well for this.
What does M and W stand for?
Men and Women
What are the care instructions?
Hand wash and air dry.
What size do I buy if I am a half size?
We recommend you go down to the next whole size.
Can I mold Spenco orthotics?
We recommend wearing the product straight out of the package without molding. With Spenco Rx orthotics (only), it is possible to create a personalized fit by molding the arch yourself: Bring a pan of water to a boil. Remove from heat. Place the orthotic into the boiling water for two minutes. Carefully (with gloves or tongs) remove the orthotic from the water and pat dry with a towel. Using pressure of the fingers and thumbs, press up to raise the arch; press down to lower the arch. Please only mold arch if you are using Spenco Rx Series insoles.
What is Spenco shipping policy?
It’s important to us to provide the best shipping experience, so we are now shipping everywhere in the 48 Contiguous States only. We are unable to ship to Alaska, Hawaii, Puerto Rico and the other US territories. No international orders are accepted.